Responsible Gaming
Gaming Should Be Entertainment
Online pokies should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. The odds are always in favour of the house, and you should never gamble with money you cannot afford to lose.
Play for fun, within your means, and always maintain control over your gaming activity.
Age Verification
You must be at least 18 years old to participate in online gambling in New Zealand. It is illegal for anyone under the legal age to access gambling services.
We are committed to verifying the age of all players. If you are under 18, please do not attempt to register or play.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from family, friends, or partners
- Spending more time or money on gambling than intended
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, study, or personal relationships due to gambling
- Borrowing money to gamble or pay off gambling debts
- Lying about the amount of time or money spent gambling
- Feeling unable to stop or control your gambling
- Gambling to escape problems, stress, or negative emotions
If you recognise any of these signs, it's important to seek help immediately.
Self-Help Tools & Features
Most responsible online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Session Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a set period
- Account Closure: Permanently close your account if you wish to stop gambling entirely
Use these tools proactively to manage your gaming responsibly.
Support Organisations & Resources
If you need help or support regarding problem gambling, the following organisations provide free, confidential assistance:
New Zealand
- Problem Gambling Foundation (NZ) – Free counselling and support services
Phone: 0800 664 262 | Website: www.pgf.nz - Gambling Helpline (Samaritans NZ) – 24/7 support
Phone: 0800 006 400 | Website: www.samaritans.org.nz
International Resources
- GamCare (UK) – Support and information for problem gambling
Website: www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia) – Free counselling and resources
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Education and support
Website: www.responsiblegambling.org - National Council on Problem Gambling (USA) – Helpline and resources
Website: www.ncpgambling.org
If You Need Help
If you or someone you know is struggling with problem gambling, please reach out for support today. Help is available, and recovery is possible. There is no shame in asking for assistance.
Contact the Problem Gambling Foundation (NZ) on 0800 664 262 or visit www.pgf.nz for confidential support.
Your wellbeing is important to us. Please gamble responsibly.